Refund Policy
Last updated October 1, 2026
If Scintria isn't right for you, you can get your money back. You can request a full refund of any subscription payment within 14 days of the charge, for any reason.
How to request a refund
Email hello@scintria.com from the address on your account, or contact Paddle, which processes our payments, using the link in your receipt. Include the email used at checkout. Refunds go back to the original payment method, usually within 5 to 10 business days.
Cancelling
You can cancel anytime from Billing. Your plan stays active until the end of the period you have paid for, and you won't be charged again. More than 14 days after a charge, that period is not refunded, but cancelling stops all future charges.
Exceptions
We may decline refunds where there is clear evidence of abuse, such as repeated refund-and-resubscribe cycles. This does not affect any rights you have under consumer law where you live.
Institution plans
Refund terms for Institution plans are set out in the agreement or invoice for that plan.